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ahmad8rm's avatar
ahmad8rm
Explorer | Level 3
4 months ago

My Dropbox account is full but I don't have any files

Please help. I have almost nothing on dropbox   I didn't use BACKUP  after chating with AI Customer is unable to free up storage space in their Dropbox account. Despite deleting files, clea...
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey ahmad8rm, thanks for posting today!

Let's see what we can find out about this; can you please send us a screenshot of what you see on this page?

That is the Plan page of your account settings and should show us how your space is being used.

You mentioned that you don't have any backups, but if you perhaps have any shared folders, keep in mind that these take up space in your account as well.

Keep me posted!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

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