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P-DB-USER
6 months agoExplorer | Level 3
My Dropbox account rolled back and my earned storage space disappeared.
I got about total 12+ GB dropbox space through referrals, which has served me well for years. Yesterday, all of sudden my storage space was vanished and I could see only 2 GB space. Also noticed that...
P-DB-USER
6 months agoExplorer | Level 3
Hello Megan
I was received the following email in 2020 on associated email-id :
On the link given by you .... I see only 2 GB space and full ....
On the event page I dont see the old events before year 2024 ..... also many files went missing ....
Mark
Super User II
6 months agoP-DB-USER wrote:On the event page I dont see the old events before year 2024 ..... also many files went missing ....
Dropbox only lists events for a max of 6 months so that is to be expected.
If you have files missing its almost certainly that you accidentally have 2 accounts - and the files are on another one. As Megan said Dropbox doesnt remove bonus space.
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