Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nickwall's avatar
nickwall
New member | Level 2
2 years ago
Solved

My extra storage from referrals is gone

Can you help me with this account which has lost it's referrals?

 

Quota
Referrals
Storage space
  • nickwall's avatar
    nickwall
    2 years ago

    Hi this is strange. Up until 10 minutes ago it said I needed to buy storage and it was 270% or similar. I removed files down to below 2GB and now it says Im now down below the allowance again! Whether it took moving them to clear an eroor, I have no idea

     

7 Replies

Replies have been turned off for this discussion
  • nickwall's avatar
    nickwall
    New member | Level 2
    2 years ago

    Hello. The events just shows files that Ive deleted to see if it resolved it, before I realised what the issue was. I haven't abused anything, I hope.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    nickwall 

     

    What indicator do you have that space has been removed? According to your screenshots, you've earned 12.38GB of space (presumably 12GB from referrals) and your account is showing 14.38GB of quota (2GB for the Basic account + 12.38GB bonus space).

  • nickwall's avatar
    nickwall
    New member | Level 2
    2 years ago

    Hi this is strange. Up until 10 minutes ago it said I needed to buy storage and it was 270% or similar. I removed files down to below 2GB and now it says Im now down below the allowance again! Whether it took moving them to clear an eroor, I have no idea

     

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!