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KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago

My macOS desktop app gives me an incorrect low disk space error message.

Dropbox Plan Professional Device M1 iMac Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Deskto A...
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desktop
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 month ago
KJWSr wrote:

My Deskto App is showing that I'm using 4 TB of 4 TB. My online account shows that I'm using 2.76 TB of 4 TB. The online info is correct. The info from the desktop is wrong.

That message isn't referring to the available space in your account. It's referring to the available space on your local hard drive. You're hard drive is full, so Dropbox is not able to sync.

KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago

My Dropbox folder is on a 4TB external SSD. There is nothing else on the drive. The physical drive has 1.19 TB of available space. 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for the screenshots, KJWSr! Do you mind right-clicking on your local Dropbox folder as well, and sending me a screenshot of what you see after selecting the "Get info" option?

    • KJW_SR's avatar
      KJW_SR
      Explorer | Level 3
      1 month ago

      Hi - I’m going to send 3 images. The first is the Get info screen you requested. It never gets beyond calculating size. The second is the full Finder screen of the Drop Box folder, note the data info at the bottom. Last image is the Finder screen of the actual drive. Note that Dropbox is the only thing on the drive and also the data info at the bottom.

      Thanks!

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        HI KJWSr, thanks for the images. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
        You can submit a ticket to the team via this link while logged into your Dropbox account.

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