Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago

My macOS desktop app gives me an incorrect low disk space error message.

Dropbox Plan Professional Device M1 iMac Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Deskto A...
null
desktop
Storage space
KJW_SR's avatar
KJW_SR
Explorer | Level 3
1 month ago

Hi - I’m going to send 3 images. The first is the Get info screen you requested. It never gets beyond calculating size. The second is the full Finder screen of the Drop Box folder, note the data info at the bottom. Last image is the Finder screen of the actual drive. Note that Dropbox is the only thing on the drive and also the data info at the bottom.

Thanks!

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

HI KJWSr, thanks for the images. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
You can submit a ticket to the team via this link while logged into your Dropbox account.

  • KJW_SR's avatar
    KJW_SR
    Explorer | Level 3
    1 month ago

    I have opened a ticket. Dealing with Dropbox support is beyond frustrating. I’ve never dealt with a company where you are not allowed to speak with someone. Support via email? And when they do respond it’s boiler plate, blame the user nonsense.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!