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ggtello
3 years agoHelpful | Level 6
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
615 Replies
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- Tomato25153 years agoExplorer | Level 4
@Dominus
Then you are caught in the cross-fire and should never believe the word "unlimited storage". Google Workspace is now enforcing limits and Dropbox will too. The only re-course is to migrate to locally storing and use Blackbaze as a backup.
Also, why are you storing security footage online? It's best kept OFFLINE is it not? You are violating AUP too as you are backing up too.
The "cloud" is someone else's computer..
I should be more clear, these accounts are storing 50,100,200,300+ terabytes of data. Most users will not be storing this insane amount of data. If you only check accounts doing this on or after March 2023; you can get almost all the big offenders.
- Dominus3 years agoHelpful | Level 6
I use Dropbox and using encryption to store the security videos from my clients. We encrypt because we don't want those files getting leaked online. I understand Dropbox scanning files for piracy, but I don't want them scanning our files and accessing them so easily. Who know what some hacker group might be able to do if they got access to something like that. Better the encrypt the files and be safe. Doesn't mean you are pirating at all. Plus we are using this because it's a lot cheaper are was supposedly more reliable then the other options out there.
- Tomato25153 years agoExplorer | Level 4
@Shamrock22
You know WHY they are encrypting; to avoid copyright infringement of scanned files. 😆 That provides me all I need to know.
Like I said, any REAL company would not be using Dropbox as a BACKUP. They would USE REAL BACKUP SERVICES. Dropbox is to SHARE files.
And conspiracies? You can see people discussing and using Dropbox for mass uploading files and mounting Dropbox with Rclone at the forum links I provided in my OP. 🤣
- Shamrock223 years agoHelpful | Level 7
Sir, you are creating conspiracy theories here.
In a lot of countries you are _obliged_ to store data encrypted. It is not only from interest for video-pirates, but for companies that do architectural and mechanical design, modelling, video-editing and so on. It is a very unwise allegation you are formulating that everyone encrypting their files does bad.
It is for security. Of customer data and sensitive project data.
Also you should ask _why_ people are encrypting their data. Simply because dropbox is scanning the files for copyright-infringement.
If they would not do this, but they are obliged by law to do this unfortunately, then people would not encrypt because it creates overhead to encrypt. And then you could deduplicate on filesystem-side of Dropbox. If you want to be angry at someone, be angry at the lawmakers and rights-holders that are after people that digitize their DVD-collections instead of caring for real criminality in the streets and be angry at Dropbox that is making contracts with people and not fulfilling it, - not be angry at people that use their storage they bought _as advertised_ by Dropbox in an absolutely legitimate manner.
- Tomato25153 years agoExplorer | Level 4Please read the AUP: https://www.dropbox.com/acceptable_useuse the Services to back up, or as infrastructure for, your own cloud services;P.S. No reputable company is using Dropbox to backup data. It is against their AUP. They would use real backup services for that. Blackblaze B2, etc. You are most likely the cause of this problem too.
- lonewolf120163 years agoHelpful | Level 5
Sorry to say your fix doesnt actually solve it, There are many companys out there that use linux servers so use apps like rclone to connect to cloud back up servers, considering last I check dropbox dont have a linux alternative, also like my company who uses server that are linux based, Projects injest through it and back up to the cloud.
Your "easy fix" as you call it doesnt take everything into consideration and mass banning everyone on a claim without actual proof, would see dropbox sued into the next century.
Its not as easy as you think it is to stop the abuse by hoarders that have moved over to DB.
Also for someone who claims not to be doing things, you certainly know alot about it, where to look and such, I didnt even know half of that.
Yes Dropbox needs to do something but what I actually dont know. Investigate Account Sharing/Selling defaintly, but finding those that are selling Plex Accounts, going to be hard as by what I have heard Plex themselves have spent years trying to find a way. - Tomato25153 years agoExplorer | Level 4
Dear Dropbox staff: Read and treat this seriously! Please pass this along to the appropriate department for handling. Thank you.
TLDR: Due to Google Workspace enforcing storage limits; users are migrating hundreds of TB of encrypted data (movies, TV) for use on their Plex servers (they mount and stream data from Dropbox with a tool called Rclone, so they don't have to pay the high cost of storing locally. Link to the tool: https://rclone.org/) . They then sell access to these Plex servers for a monthly paid subscription. This is considered a breach of Dropbox's AUP and these accounts should be banned.
Summary: Google Workspace was not enforcing storage limits and was being abused by people uploading hundreds of TB (even PB) of encrypted data (so they can't even de-duplicate the data) to Google Drive.
Google at the start of March 2023 decided to put a halt to this and is now enforcing storage limits. Users are now looking for a new unlimited cloud storage options. Enter Dropbox. You can see people discussing and pooling together for Dropbox Advanced this on this forum: https://forum.rclone.org/t/dropbox-unlimited-plan-looking-for-other-persons and here: https://forum.rclone.org/t/unlimited-alternatives-to-google-drive-what-are-the-options
This is where the huge influx of data is coming from per your notice:
We are currently seeing unexpected growth across Dropbox Advanced, and as a result are currently only able to grant 1 TB per month per team.
If your team needs more than 1 TB per month, you can purchase a space pack from https://www.dropbox.com/plansWe understand this may be frustrating and are working to resolve this for our customers.
This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.
How to solve this: Easily. You are looking for Dropbox Advanced accounts created in March 2023 or after and have 3 users only (usually) and tons of data taken up by encrypted files (basically gibberish). Some accounts may have been created early than March 2023, but still fit the criteria of using TONS of data.
Please investigate this and close the accounts abusing the service Dropbox provides. Thank you.
- pete_3 years agoHelpful | Level 6
confirmed:
We are currently seeing unexpected growth across Dropbox Advanced, and as a result are currently only able to grant 1 TB per month per team.
If your team needs more than 1 TB per month, you can purchase a space pack from https://www.dropbox.com/plans.
We understand this may be frustrating and are working to resolve this for our customers.
This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.no information visible on the additional space packs, still the "As much space as needed, once purchased" is falsely promoted.
- Collection-of-Letters3 years agoHelpful | Level 5
To be honest, like this, I think they'll end up losing customers more than gaining new ones
- Shamrock223 years agoHelpful | Level 7
I do not understand why the business-advanced offer is still sold on the website when they cannot even fullfill the contracts they already made with us.
If stacking up on capacity is temporarily limited then please stop making new contracts until the situation is under control again
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