No additional space on Business Advanced anymore.

Love your response, it's a respectable, problem-solving attitude.

Say something that some people don't like to hear. I hold Google business plans from way back and store some of the information we need for our company, not a bad amount of data.

After Google changed their policy, I became one of the waves in the migration to Dropbox wave.

I'm not ashamed of it because I went through the whole process in a reasonable manner, made my requirements known to my support team, requested space, and expected a good data transfer result.

Now Dropbox is tight on storage space, which I believe is an inevitable consequence of the influx of users after one of the competitors announced a change in policy.

I understand this, I just hope that this can be handled in a reasonable manner - for example, how long will it take for Dropbox to perform an unanticipated expansion, and is there a reasonable timeline and node for this?

Or, if Dropbox feels that the unlimited space policy should be changed - that there's a fee to get more or whatever - that should be communicated to users in a more clear and unambiguous manner.

Rather than continually cutting back on the amount available per request, this is not a reasonable and predictable solution for users.

Finally, I have to seriously refute what "Tomato", the user, said. This is just spreading a worthless fear and trying to treat all users with unlimited space packages as a kind of storage locusts, which is a meaningless assumption and insulting, and I think it is completely wrong.

I don't see how 1 TB/Month can work for anyone.  It's cheaper to just buy local storage at this point.  This truly sounds like a sad sad joke if this is true.  Hopefully it's just temporary, but with the influx of new users I have my doubts now that it will ever be anything worth paying for now here.  Guess it is time to find someone new as others have said.  Really really disappointed in this.

I just got the same response… 1TB a month - I found my previous request, I think I asked for 50TB… but they gave us 80TB in August 2022. We are about to run out of that space, and this 1TB a month may work for some, but it does not work for us, and it is not what we have been paying for.

I understand Dropbox may have hit some operational limitations which mean they need to try and ‘reign it in’, but if that is the case you’re better off working with your customers (in my opinion), being really clear about the issue, and what steps you’re going to be taking to keep our business… 

We were just offered a cancellation with a full refund, but no path forward so far. This is not a reasonable or professional approach. Simply saying ‘the request needs to be reasonable’ (but silently, translating this to 1TB a month is reasonable, but nothing else is reasonable, with no context including that we’re at 90% of 200TB) is not a suitable solution, and is not a reasonable response.

We have just been hit with the same problem.

We were at over 90% utilisation of approximately 200TB.

We have in the past had storage added in 20, 30 and 50TB increments (from memory) and it has never been a problem. I never hit a hard limit in my previous experience on adding storage. The team was always super cool and helpful.

We signed up to the ‘advanced plan’ years ago for ‘as much storage as you need’, and although I found it disappointing I need to continue to ask permission to get access to that storage, it wasn’t a big deal and I understand why they do that.

At this stage, I need to upload about 30TB in the near term, and expect to upload as much as 100TB by end of year. So I asked for 100TB. I asked for what I reasonably expect to use from my ‘as much storage as you need’ plan.

All of a sudden, I got the ‘we are giving you 1TB’ and ‘see our policy’ which states the request needs to be reasonable.

Well, Dropbox have raised their prices, we’ve increased our team numbers on this plan, and I pay for ‘as much as I need’. I *need* about 100TB to cover us for the next six months of uploads. I’ve currently got a 200TB storage space at ~90% utilisation following the ‘1TB’ they ‘gave us’ (we pay for it) this morning.

You can’t sell ‘as much storage as you need’ and then silently introduce policies to support staff and tell them they can no longer honour the advertised offering and expect us to accept that. 

This is the kind of thing that loses customers. I get that we use what many will consider a lot of space, but that’s why we pay for a lot of space (‘as much as you need’), because we … need it.

I hope the Dropbox team re-think this new policy. At first I thought it may have been a mistake until I saw this post. It appears it is not a mistake at all. Very disappointing, and if not resolved we will need to switch to another provider using object storage, and/or do internal site-to-site replication, which is viable, but very, very disappointing. If Dropbox is no longer going to honour their advertised products to long term customers, when everything used to be totally cool, I’ll be sure to be letting others I’ve referred to dropbox know about this, and will be certainly looking to jump ship for our storage needs.

My team has 39TB stored and our files stopped syncing yesterday. Talked with a rep this morning and he said they are only allowing increases of 1TB/month now. I replied "so I pay for unlimited, but I'm not getting unlimited?" He said if I was unhappy I could cancel my service, and he repeated it a number of times. He also said they are encouraging their customers to be more selective in what we are storing?? We have video and media files that simply take up a lot of space - our entire reason for needing an unlimited storage solution.

Not a good sign when a business is encouraging its customers to cancel service. And with all the troubles it's given with offline files not syncing with Adobe products... what is going on with Dropbox?? Used to love the service.

latest info from dropbox support regarding the new space packs: Space packs will be available from tomorrow.

no hints or details on the planned price points so far.

As an IT administrator with substantial experience using Dropbox both as a business owner and as a consultant for various companies, I feel compelled to address certain misconceptions that have been circulating in this forum.

First and foremost, I would like to clarify that Dropbox was indeed purpose-built as a cloud-based storage solution, contrary to some statements made here. Its fundamental function is to enable users to securely store, access, and share files and data across devices seamlessly. While discussions about other features, such as Plex integration, might arise, my focus remains on highlighting Dropbox's core identity as a storage service. Recent adjustments to the service's growth rate limitations have indeed impacted regular businesses, including my own and those of my clients. It is crucial to acknowledge that these changes have raised concerns and introduced challenges for enterprises relying on Dropbox for their data backup and storage requirements.

For instance, complying with the new growth rate restrictions compelled me to modify offsite backup schedules to ensure compliance with the allowed limits. This was previously not an issue, leading to additional work both for myself and the companies I support. Furthermore, I am aware of numerous website owners who heavily depend on Dropbox accounts for backing up their snapshots. Unfortunately, they too have been adversely affected by these changes, causing difficulties in maintaining Dropbox as their primary backup solution.

While I cannot delve into the intricacies of Plex-related matters, as I have no idea how/why it is causing an issue, I can state that the changes to Dropbox's growth rate have tangibly impacted daily business operations. It is disconcerting to observe that some individuals in this forum are engaging in harassment towards other users, regardless of their specific use cases. As a paying business customer, I hope Dropbox will take necessary actions to steer the conversation towards a more constructive and respectful direction.

I urge all participants in this post, and those related, to exercise self-control and practice moderation in their discussions. It is essential to recognize that this issue affects a considerable number of users, many of whom are legitimate businesses. Let us approach the matter with understanding and empathy, fostering a productive environment to find solutions that benefit the entire community.

Edit by Moderator: Emphasis mine.

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pete_ wrote:

posting here in the company support forum should be limited to dropbox customers.

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It is. You need to have a Dropbox account in order to sign in to the Community, but anyone can create a Dropbox account. The Community is the primary means of support for free accounts, so they can't be blocked.

I'm watching the thread and will take action if things get out of hand again.

have to fully agree with @Shamrock22, posting here in the company support forum should be limited to dropbox customers.

maybe a moderator could clean the thread and remove the spam messages plus block the user from continue spamming here as a non-customer.

this would make it easier for paying customers to find solutions for their actual issues and problems.

But of course he did, further proving my assertion that he surely has no such thing as a life 🙂