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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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- Same for me here, no real reply but only excuses…
Yes, and my subscription started recently, very bad of dropbox to accept more customers being aware that they already had problems.
The same is happening to our team. No more space since one week for technical issues. Maybe they're really having technical issues, even though they don't provide a timeframe for the solution...
As of today I join the club, only excuses, and absent support, they do not keep their word Dropbox
That's TRUE.
During the past three weeks, other requests were ignored as the engineer were working on resolving the issue. However, if the request is made on Thursday or Friday, they would increase the storage capacity by 10TB.
but is it true that they give you 10 TB every 7 days?
speaking with the assistance I was able to understand this, but I have recently had this problem so I wanted to know something from those who have had this problem for the longest time.Our group has the exactly same problem about 2 weeks ago.
It's very annoying.
I would guess the gdrive migration hurt them a lot, so they're working on adding more storage, at a faster pace than usual, and during these time, they can't add xxx tb of storage at once for users/teams. I don't doubt they will land on their feet when the rush is absorbed. In the mean time, you can still vote with your wallet I guess, ask for refund and go elsewhere ? Can OneDrive Business be a solution ?
- True story
- Another one bites the dust.
If they told me to from the beginning then maybe I wouldn't have bothered subscribing to their service and depending weeks migrating data for nothing
