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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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I am also currently encountering a situation where my storage capacity on Dropbox Business Advanced has reached its limit, leading to a notification indicating that my plan has scheduled changes that will result in a full storage status. Moreover, I have been notified by the support team that I have the option to request additional storage every 7 days to resolve this matter. In my opinion, it would be beneficial for Dropbox to provide clear and readily available documentation regarding any policy changes regarding upload limits. This would ensure that businesses migrating from other cloud providers can navigate the migration process smoothly without any unexpected challenges.
I believe that it is necessary to report "false advertising" as the problem has always been present since my arrival here. and here unlimited space does not seem to exist.
Today we started the week as it ended: "Dropbox engineers are aware of the problem and are working on a solution".
No info or other details regarding this issue and when it will solved. It is going on since 29th of June for us. We have our Dropbox full and we can't even sync a small file and the automated backup of our workstations failed this morning.
I'm currently thinking that this is not an issue but a new Dropbox policy. If this is the case than it would be very unfair to not tell the truth to customers.
I would like to mention that we're currently paying for "As much space as needed".
I think we owe an official explanation from Dropbox support on what's going on.
Same problem.
After request they transfer this request to the tech team and they only give us 10TB of space.
They only said having tech problems and will soon solve it...
- Personally, I get 70-80 megabytes /sec upload with 8 upload threads running at once. That's with having to chunk files. On business you have to setup a chunker to split files that are bigger then 15gb, enterprise you have to setup to split files larger then 50gb, and enterprise plus is 150gb single file limit. Depends what plan you are on. Our free trial is on the enterprise 50gb plan so rclone chunks any file bigger then 50gb. Even with chunker and encryption enabled I'm getting almost gigabit upload speeds. Alot of my other users are getting about half a gigabit upload ( 500mbps ).
on weekends the not answer any ticket and the chat is close
Our team now also in the club 😟
Chat is not working and support is not writing back.
This is pretty disappointing really.
- How is rclone copy speed with box?
- I would say that box is unlimited for now. If they got a massive afflux from drive and dropbox, it will be hard on them too for a few weeks/months imo.
We have a team of 10 users, we have been getting told their are "issues" for almost 3 weeks now. Support has told me that they can only do 10TB every 7 days. When we first joined, we were getting 100TB increments added as we migrated users over. We have 60+ users to go and had to stop our migration due to this issue. As a team we are looking at either box or OneDrive business. This company is a STORAGE provider, there is no way there has been an issue this long and they have not been able to fix it. They probably have more people working in their data centers then they do their office, no excuse. Dropbox's loss really, we were migrating 70+ users @ $30/mo. Do the math on that, they are loosing us as a valuable customers because we can't get a straight answer out of them to finish our migration. Box was kind enough to set us up on an Enterprise trial for free, to test it out, and while their public api is slower the DB's...it's still not bad. Most of our users get 50-70 megabytes per second, and some are getting full gigabit upload speeds. With box, you don't have to request more storage, it's just straight up unlimited.
