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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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Fair point, I guess might as well, though if it's really 1TB/month am out of here 🙂
Support just told me the unlimited plan was dropped to 1 TB increase per month.
They will add some kind of "AddOn" tomorrow as a paid option.
- Mark
Super User II
Being honest here Collection-of-Letters Dropbox support dont seem to know what they are doing as every person who messages is being told something else.
It may be worth trying again and see what happens.
2 weeks ago I have subscribed for the Dropbox Advanced as was sold the lie of "as much storage as you need". Initially it was going up nicely and my 100TB was migrating nicely. The last week it seems I hit a hard cap and support told me that they are allowed to assign only 10TB/week. While I was not happy, I understood that it was a temporary measure and came to terms with it. Today I went in to chat to Support for the weekly quota and was told that now it is only 1TB/month. I mean, rather than improving things are going for the worse. Anyways it is looking more and more like a ripoff company with a ripoff product
9/10 TB per week is far from "unlimited" or "as much space as you need" as promoted.
so be careful before you subscribe to the promoted subscriptions as they do not offer any kind of unlimited storage at the moment.
- Rich
Richard Eltink wrote:
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
It is unlimited, and it is automatic up to a point (which you've likely reached). Beyond that limit you just need to contact Support to have your storage expanded.
Hello everyone,
I'm testing the Business Advanced plan, It looks good, I kept getting more space with 2TB each time when the storage almost reached out.
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
Im reading alot of topic about the storage problem, I need to know before I really gonna join the DBox.
Thank you in advance!!
- What I will say is when I finally called instead of emailing for my refund they did it fairly quickly. They also locked my Dropbox, which means it’s read-only. My files are still there and I can download them (even through rclone)…I just don’t know for how long though. Regardless it’s good enough for me to migrate elsewhere.
I feel like it's a classic bait and switch scam.
Customers are tempted in by an unlimited offering. The free trial isn't unlimited, so there's no way of knowing that this undeclared limitation is in place; then, when you pay for a year up-front, you see no issue until you've already transferred 30TB or so, at which point it's too late: you're unable to ask for a refund, as you have 30TB of data on the Dropbox server that you risk losing if they switch it off.
There is absolutely no way I would have chosen Dropbox had I been aware of this issue; and in all my initial dealings with support, I was never made aware. In fact, it was only after they told me it couldn't be expanded further that I discovered this community thread.
I had hoped that this was perhaps a short-term problem due to volumes, and would correct itself within a few weeks, but the latest development (9TB/week vs. 10TB/week) suggests things are getting worse.
That is true, I just received 9TB...
