Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
3 years ago

No additional space on Business Advanced anymore.

Dear community,

I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.

 

We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.

 

I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

 

 

dropbox business
Quota
Storage space

615 Replies

Replies have been turned off for this discussion
Show More
  • Richard Eltink's avatar
    Richard Eltink
    Explorer | Level 4
    3 years ago

    No, i had support this weekend, i got one guy on the chat.

     

    and i have mailed, twice.

  • onlyone311's avatar
    onlyone311
    Helpful | Level 5
    3 years ago

    there's no support on weekends, try to open the chat and ask for more space

  • Richard Eltink's avatar
    Richard Eltink
    Explorer | Level 4
    3 years ago

    I Already sent a mail 2 days ago asking for extra terabytes,  but no answers yet.

     

    Its very strange if they say how much space as u needed but when u need they dont add  at all!!

     

    i cant work for 2 days now, maybe i had stay on another cloud provider.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago
    benhum wrote:

    I'm looking at the current (UK) pricing page: https://www.dropbox.com/en_GB/plans

     

    Has the description always read "As much space as needed, once purchased"?

    Yes - it means that you cannot get extra space if on a Trial. 

     

    However, I suspect it is going to change soon.... maybe worth getting screengrabs now!?

  • Collection-of-Letters's avatar
    Collection-of-Letters
    Helpful | Level 5
    3 years ago

    Same response that I got. I'll be migrating away from Dropbox again after this. Don't care about their stupid Add-On options to be honest. Would have gladly paid more if they honest up front up about it.

  • alexchng88's avatar
    alexchng88
    Helpful | Level 6
    3 years ago
    I just spoke to chat and he confirmed that it is 1TB/month
  • Rootax's avatar
    Rootax
    Helpful | Level 7
    3 years ago
    Yes. Before purchasing, you can't ask for more storage.
  • therobbiedavis's avatar
    therobbiedavis
    Helpful | Level 6
    3 years ago
    “ They will add some kind of "AddOn" tomorrow as a paid option.”
    Is that personal speculation or what support told you.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!