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ggtello
3 years agoHelpful | Level 6
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
615 Replies
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- homeagent3 years agoHelpful | Level 6
Tomato2515 also went to spam box.com...
- M3th0s3 years agoHelpful | Level 6
The 1TB/month is not an invention and sadly this seems to be the new norm, as me and my team got hit by it.
As for everything else you've mentioned, if encryption is indeed being used then deduping is not possible.
- Shamrock223 years agoHelpful | Level 7
I would wait for some official announcement. Yesterday this forum was brigaded by redditors and spammers. It might be very well the case that they have invented this 1TB/month and the thing with the ‚plans‘ just to troll and/or hurt Dropbox on behalf of their interests.
Also dbox_-Team:
This here is the support-forum.
Dropbox should change their policy and limit the access to it to people that have actually (business-)accounts.
I have no time playing around with little children like Tomato who don‘t know anything of the world and do not even have accounts here.
This is not a playground and i am not in school anymore.This is business-environment. Please act accordingly.
Addendum:
I yesterday thought a bit about this problem and a solution and actually it doesn't seem to be that hard.
When we make the assumption that these trolls are right and there is a big group of people hoarding pirated content,
then you should urgently try to make it so that you _can use_ deduplication on your service.
It wouldn't matter anymore.
At the moment i suspect that you take a single file and mirror it do different locations so that access-times all over the world are adequate.
That means it is indeed possible that MovieX is hundreds of times mirrored on your arrays and just wasting space.
What you could do, but you would need to change your clients a bit, is to take a file in the client before it is been uploaded, calculate the hash of it and encrypt it with the hash. The encryptionkey/hash is stored in client.
That means that you as Dropbox-Service effectively don't know the contents of the files, because they are encrypted on your disks, but if there is MovieX which has always same hash, it will result in same crypted file which you can deduplicate.
I still don't know if this is really necessary, because i really don't believe there is actually _a lot of people_ doing this, but such little technical changes could help a bit.
Also i yesterday read often the case of these trolls that there "is no unlimited"-offer. Which is kind of right, but also not. The real limit is the bandwith you can upload and download from DP. Afaik the Dropbox-API is also limited to certain hits per hour/per minute (i don't know exactly) and this is again limited per user afaik. So this is not "really unlimited", but "enough unlimited" for the use-case most people use it for.
Of course you cannot mirror the whole internet into your dropbox-account. Not only because of space constraints but because you cannot transfer the files fast enough to keep up with the growth of the Internet.
Another solution would be maybe to contact rclone-team and ask them to implement such thing as "cloud-media-encryption-light" or whatever.
Which takes binaries (video, audio and what not) and encrypts them in such a way that the resulting file can also be deduplicated by you on filesystem-basis. Maybe by just encrypting the headers or use the hash as mentioned above. Not everyone might use it. But if 'some' do, this should free up a lot of capacity on your service = more $$$.
And i don't think that storage-services are obliged by law to (try to) break encryption, even if it is just "pseudo-encryption".
- yossarian823 years agoHelpful | Level 6What is really infuriating is that they can't even provide a solution to it. They say that there should be "storage packages" to buy but no one on support team can point to these packages anywhere. They just paste the url dropbox.com/plans where is nowhere to be find (but you can actually still read "as much space as needed"). I would like to know more about these packages and the cost of them but we're stuck in this situation, unable to use Dropbox and without any hint on what's coming.
What is wrong with you Dropbox? - M3th0s3 years agoHelpful | Level 6
I don't get it.
Why are you here Tomato2515? You yourself have said you have no Dropbox account and yet, went out of your way to do all this investigation (allegedly) and post to a dropbox forum just to piss people off.
Imagine, having that much free time you go out of your way just to annoy people. What a sad little life.
On the other matter, yes some people will have legitimate business requirements, so who are you to guess at these? Mass ban? Wow, aren't you smart.
To all other users of this thread, here's hoping dropbox get their stuff together and this is just temporary issue.
Have a good day everyone
- Tomato25153 years agoExplorer | Level 4
Nope, it was all the people running Plex servers migrating hundreds and hundreds of TB of data from Google Drive to Dropbox. You think Dropbox doesn't have monitoring setup to see what is going on their servers?
You all did this to yourselves. 😘
- Rich3 years ago
Super User II
I think this topic has been pounded into the ground enough, so why don't both sides just agree to disagree and let this thread get back to the original subject before it gets locked. I deleted the last comment as it served no useful purpose.
- DoctaK3 years agoNew member | Level 2
Don't need to read Reddit nonsense, I spoke to Google myself to be told the information I gave you - why don't you do the same?
But of course, if it's on Reddit, it must be correct.
Why are you still here crying if you don't use the service anyways? What benefit are you gaining by being here crying about a service you don't use?
You're really starting to look foolish.
- Tomato25153 years agoExplorer | Level 4
"It isn't written on Google's website, clearly just stated that you need to speak with presales to be told this information."
You get 5TB per user with 5 = 25TB. Which you can apply for 5TB more every 90 days, which can be declined. If you bothered to read the thread I sent you, people tried.
Next time READ what I sent you.
- DoctaK3 years agoNew member | Level 2
It isn't written on Google's website, clearly just stated that you need to speak with presales to be told this information.
But as other users have suggested. Stop spamming the forums with your nonsense.
You clearly have no idea what you're talking about.
Go be butthurt on Reddit, clearly its where you spend most of your time.
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