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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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we got the same response. offer to cancel and get refunded for the whole year which is big bucks. i mean, if that shows anything about their own confidence in the product we better watch out!
- We're all in the same boat. And you (and ALL of us) ARE DEFINITELY owed an apology. Not the idiocy of their support team with fake western names.
Dropbox has violated our trust. I don't believe they will bring back "as much as you need" ever again.
If there's a competitive service that has the same feature set, I'll jump ship. Hello , same problem on my side , this morning I asked for the addition of 15to but all is blocked at 1to , according the words of the assistance , dropbox is working on a possible improvement (i hope to benefit the customer ) clearly 12 to / year it is not possible
Hello
i have a businens advance account
I've been talking to support since yesterday, and they keep telling me that they can't give me more space until the end of the month, because they had an increase in requests because of I don't know what with Google drive
I realized that there is a problem, no communication was made, I found out myself because the account frozeI got a reply from Violet from Advance service, telling me that I can also withdraw the account and get a refund
That doesn't seem like the right way to handle my situation to me.
The ticket and the number: 22520559
can someone please help me?
I don't need an apology, I need help
thank you
- This really is something that's made for a class action lawsuit. Too bad it won't really benefit all of us in the short term. Maybe a small coupon is in our futures.
Ran into it yesterday at our office as well. So far no solutions from Dropbox than the other ones mentioned here. Supposedly, we can get an additional 1TB a month, so September 8th we'll theoretically get another 1TB, but that is not a solution and is not what we have all paid for.
I cant believe this. ran into this mid-day yesterday and it shut down our company for the rest of the day. they allocated an additional 1 TB but we were 1.5TB over somehow with no alerts or messaging. after dealing with 3 different support people the only thing that could resolve it was to DELETE STUFF FROM OUR ACCOUNT. this is absolutely ridiculous. There is nothing posted publicly about this or the status page. Another instance of Dropbox just being a black box with no communication and broken promises.
Same here!
They blocked me at 27tb aprox.
Same here and I am angry as hell. This is blocking my work!
I included Dropbox in my workflow under the promise of "as much space as needed" and this is not happening.
This is a great problem for my company and a very unserious position by Dropbox.
