Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

For 2 days this story has been repeating itself..I state that I have a business unlimited account.I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.I'm currently at 60Tb and no more space is being provided to me.I am forced to abandon the service if the situation persists.Has this happened to others?

Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.It seems that they are not really ready to fulfill their "unlimited storage" promise.

As an IT administrator with substantial experience using Dropbox both as a business owner and as a consultant for various companies, I feel compelled to address certain misconceptions that have been circulating in this forum. First and foremost, I would like to clarify that Dropbox was indeed purpose-built as a cloud-based storage solution, contrary to some statements made here. Its fundamental function is to enable users to securely store, access, and share files and data across devices seamlessly. While discussions about other features, such as Plex integration, might arise, my focus remains on highlighting Dropbox's core identity as a storage service. Recent adjustments to the service's growth rate limitations have indeed impacted regular businesses, including my own and those of my clients. It is crucial to acknowledge that these changes have raised concerns and introduced challenges for enterprises relying on Dropbox for their data backup and storage requirements. For instance, complying with the new growth rate restrictions compelled me to modify offsite backup schedules to ensure compliance with the allowed limits. This was previously not an issue, leading to additional work both for myself and the companies I support. Furthermore, I am aware of numerous website owners who heavily depend on Dropbox accounts for backing up their snapshots. Unfortunately, they too have been adversely affected by these changes, causing difficulties in maintaining Dropbox as their primary backup solution. While I cannot delve into the intricacies of Plex-related matters, as I have no idea how/why it is causing an issue, I can state that the changes to Dropbox's growth rate have tangibly impacted daily business operations. It is disconcerting to observe that some individuals in this forum are engaging in harassment towards other users, regardless of their specific use cases. As a paying business customer, I hope Dropbox will take necessary actions to steer the conversation towards a more constructive and respectful direction. I urge all participants in this post, and those related, to exercise self-control and practice moderation in their discussions. It is essential to recognize that this issue affects a considerable number of users, many of whom are legitimate businesses. Let us approach the matter with understanding and empathy, fostering a productive environment to find solutions that benefit the entire community. Edit by Moderator: Emphasis mine.

I am also currently encountering a situation where my storage capacity on Dropbox Business Advanced has reached its limit, leading to a notification indicating that my plan has scheduled changes that will result in a full storage status. Moreover, I have been notified by the support team that I have the option to request additional storage every 7 days to resolve this matter. In my opinion, it would be beneficial for Dropbox to provide clear and readily available documentation regarding any policy changes regarding upload limits. This would ensure that businesses migrating from other cloud providers can navigate the migration process smoothly without any unexpected challenges.

As i said earlier i don‘t believe in those ‚space packs‘.This sounds like the idea of a reddit-Troll not of a business operative.And if this is real this will take some time they need to change their TOS with their lawyers, they need to send out new contracts to their business clients. How much will it be? 1/2 Million companies? This is an expensive idea and task.I really don‘t believe that you can unilaterally change business contracts as you like without repercussions.I am not US-American but from my experience with these kind of things this could become very expensive for Dropbox.Afaik in US-American trade law you can even sue for prevented profits.Also the question is open that couple Users for the same money with the same contract get more out of Dropbox-Business-Advanced as others.Even this is critical in law. You cannot easily treat customers with the same contracts in a different way.Some companies got 1000TB, some don’t even get 1TB as i saw today.Also Dropbox Stock is still going up even tho this thread is public and the problem made it onto reddit.When they announce that they will make all higher business contracts invalid people will sell their stocks in anticipation.All my experience in this field tells me that there won‘t be any major structural change.Maybe temporally, this is realistic, as we have it now.And if they really do it and pull all the contracts the shareholders will be _very angry_ and basically the CEO can say goodbye then.I don‘t think this will escalate in such a way.

No additional space on Business Advanced anymore.

615 Replies

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Niitr0
Experienced | Level 12
3 years ago
I just got an answer from the chat, they won't be able to increase the TB quota until September 10!!
Niitr0
Experienced | Level 12
3 years ago
Hello, it varies little with your location, doesn't it?
ozyw
New member | Level 2
3 years ago
What is your rclone config, I'm only getting 21.794 MiB/s with box upload, I was getting over 100 with dropbox
Niitr0
Experienced | Level 12
3 years ago
By chat, the person I had seemed very reassuring to me, I hope it will be good for us
Niitr0
Experienced | Level 12
3 years ago
yes, it will have to work out very quickly...
Duncan Macintyre
Helpful | Level 6
3 years ago
Yes, Nitr0, they're losing trust (=money) every minute they allow this thing to fester unaddressed.

I learned today that phone support is no longer empowered to allocate additional storage (they did it for me in the past).
Since neither chat or phone agents can actually do anything for customers, Dropbox Business Advanced support is currently limited to email, and there's no guarantee that email will be answered in a timely manner. This lack of support is also not what we're paying for.
Niitr0
Experienced | Level 12
3 years ago
I don't spit on DB, the service offered is a success, but it's going to be time for them to talk if they don't want to lose the trust of their customers
Niitr0
Experienced | Level 12
3 years ago
I totally agree with you, unfortunately it is a very common practice in large societies, silence makes it possible not to trigger other animosity. And especially to manage their communication so as not to disclose a false answer before having a real reliable answer
Duncan Macintyre
Helpful | Level 6
3 years ago
Hi Nitr0,

It makes sense that they work out a solution they can work with before building out from that to a solution customers can live with. But this falling silent which I see from other posts is a pattern, is totally unacceptable. Even an apology and a request for patience while they work on an issue would be better. Simply lapsing into silence is unprofessional.

Duncan
Niitr0
Experienced | Level 12
3 years ago
Thank you for your answer, I'll look

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No additional space on Business Advanced anymore.

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