No additional space on Business Advanced anymore.

The bottom line.  Dropbox lied.  My current renewal doesn't even expire until next year and yet they have effective Nov 1st, limited my account to 5TB per person on the Advanced plan.   They advertised  “as much storage as needed” and now completely reversed that... with no reduction in price.  

They have parlayed some sort of crypto abuse of their system (they are responsible to [police) into a dramatic reduction in service with no commensurate reduction in price.  This is bad business and reduces trust.  Not the Dropbox I started with many years ago.  Very unhappy.

Yes, I have reached out to support. They promised sales would contact me. No one ever did. I tried chat, and the representative quickly apologized that the "new" limitations affected me and closed the chat prematurely (in a matter of seconds after my last response because of "non-response".  VERY disingenuous. I was actively engaged in the conversation and he clearly blew me off.)

They are getting pushback on this and rightly so.... 

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Yes, I received very disingenuous responses - and then a chat that was terminated (citing a lack of response on my end... though I was there, responding to every comment within seconds.)

Horribly unethical.

This is very similar to my experience... promise "as much as you need", then cavalierly say, oh only 5TB per user.  No price reduction.  They are truly an unethical company... 

Eldon McGuinness  - What have you been migrating to?  We have QNAP NAS/DAS systems in our offices but for such a small company its hard for us to keep up with getting everything to always sync and DB has always just been a good solution for us for a number of reasons.  The ability to selectively sync to our local machines (media company here, 12k video files are really much easier to edit via DAS or our editing computer's hard drive) so we would sync the current project down, then sync it back up - and then could do the same to share between editors in different locations etc and occasionally with clients. 

Still trying to decide how to respond... hoping Dropbox will do the right thing if there is enough press.  It is a good fit for the same reasons - remote editing, upload sources, download remotely for work, then archive online until revisions are needed.  We eventually put older projects on hard drives locally and remove from Dropbox, but file sizes and project files are much larger than they used to be.  Very, very disappointing.

I will soon be evaluating local storage options. I imagine that we will ultimately find a solution that allows more control and customization than Dropbox anyway. And never suffer throttling again.  We'll have some time spend managing it, but Dropbox and its arrogance is history.  Hopefully the media gets into this and talks about their false advertising, bait-n-switch, unethical ... and possibly illegal behavior.  

I am so incredible disappointed in DB and this is likely the beginning of the end. So many advanced users being FORCED to bail with two weeks notice? Totally unfair as our account is totally locked down because we don't have enough space.

I even had a phone convo with DB support and they ENSURED me we on Nov 1st our account would reflect what was actually being used. But no, that is not the case. I am only allowed 55TB on an "unlimited" plan. 

NAS here we come. Excited to #dropthebox and start fresh with local data storage.

Well I'm trying to reply to you clintwb with detail on our setup, however, the posts are mysteriously not staying put...