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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
As an IT administrator with substantial experience using Dropbox both as a business owner and as a consultant for various companies, I feel compelled to address certain misconceptions that have been circulating in this forum.
First and foremost, I would like to clarify that Dropbox was indeed purpose-built as a cloud-based storage solution, contrary to some statements made here. Its fundamental function is to enable users to securely store, access, and share files and data across devices seamlessly. While discussions about other features, such as Plex integration, might arise, my focus remains on highlighting Dropbox's core identity as a storage service. Recent adjustments to the service's growth rate limitations have indeed impacted regular businesses, including my own and those of my clients. It is crucial to acknowledge that these changes have raised concerns and introduced challenges for enterprises relying on Dropbox for their data backup and storage requirements.
For instance, complying with the new growth rate restrictions compelled me to modify offsite backup schedules to ensure compliance with the allowed limits. This was previously not an issue, leading to additional work both for myself and the companies I support. Furthermore, I am aware of numerous website owners who heavily depend on Dropbox accounts for backing up their snapshots. Unfortunately, they too have been adversely affected by these changes, causing difficulties in maintaining Dropbox as their primary backup solution.
While I cannot delve into the intricacies of Plex-related matters, as I have no idea how/why it is causing an issue, I can state that the changes to Dropbox's growth rate have tangibly impacted daily business operations. It is disconcerting to observe that some individuals in this forum are engaging in harassment towards other users, regardless of their specific use cases. As a paying business customer, I hope Dropbox will take necessary actions to steer the conversation towards a more constructive and respectful direction.
I urge all participants in this post, and those related, to exercise self-control and practice moderation in their discussions. It is essential to recognize that this issue affects a considerable number of users, many of whom are legitimate businesses. Let us approach the matter with understanding and empathy, fostering a productive environment to find solutions that benefit the entire community.
Edit by Moderator: Emphasis mine.
Love your response, it's a respectable, problem-solving attitude.
Say something that some people don't like to hear. I hold Google business plans from way back and store some of the information we need for our company, not a bad amount of data.
After Google changed their policy, I became one of the waves in the migration to Dropbox wave.
I'm not ashamed of it because I went through the whole process in a reasonable manner, made my requirements known to my support team, requested space, and expected a good data transfer result.
Now Dropbox is tight on storage space, which I believe is an inevitable consequence of the influx of users after one of the competitors announced a change in policy.
I understand this, I just hope that this can be handled in a reasonable manner - for example, how long will it take for Dropbox to perform an unanticipated expansion, and is there a reasonable timeline and node for this?
Or, if Dropbox feels that the unlimited space policy should be changed - that there's a fee to get more or whatever - that should be communicated to users in a more clear and unambiguous manner.
Rather than continually cutting back on the amount available per request, this is not a reasonable and predictable solution for users.
Finally, I have to seriously refute what "Tomato", the user, said. This is just spreading a worthless fear and trying to treat all users with unlimited space packages as a kind of storage locusts, which is a meaningless assumption and insulting, and I think it is completely wrong.
- Well, he's not wrong about the massive amount of non duplicated data coming in with the google drive recent changes.
But yeah, the way he talk about it and stuff are all wrong... I believe the change in Google's policy will be a major decision point behind this move by Dropbox.
But again, that's no reason for it to accuse everyone of being storage locusts. Certain people who need a lot of space are PLEX users, for example.
When Google has a policy change, all customers with large capacity needs will look for other options, and I don't think that's something to be ashamed of, something that shouldn't be said.
My alternatives are also iDrive E2 and they also have very cheap S3 storage plans. The problem is that Dropbox offers a complete experience that cannot be replaced by S3 storage.
One merchant doesn't go for something and another merchant gets extra customers because they do something. I don't see where there is a problem with that.
- Dropbox is a cloud storage company. The core of their business is storing files for people/companies.
When someone subscribes to a cloud storage service they expect reliability and privacy.
It really shouldn't matter if one stores SQL databases, massive DNG files from their holidays or their favourite movies.
As long as Dropbox users aren't sharing files they shouldn't share (i.e: files with copyright) it shouldn't matter if user A stores media type X, Y or Z.
I'm not too mad about them making only small storage increases as long as it's a temporary measure, but I understand that this could be a big issue for those whose business heavily rely on Dropbox backups.
Dropbox advertise that you can get as much storage as you need and for weeks that hasn't been the case and we don't know when things will go back to normal. This type of practice doesn't look good on them really. - I believe Dropbox and Box will "digeste" the load in the coming months.
I believe they will remove the "as much storage as you need" / unlimited wording, but we'll be back with good increases from support when needed and if the account is not expending non stop... If so, they can have a special plan for >PB users or something ? Idk... Don't forget, they have an increase of cash flow too... simply don't get it why dropbox didn't change at least the package description and added the information on the current limitations and restrictions.
main packages are still being advertised and promoted as "As much space as needed, once purchased" which simply isn't the case as we all know.
this isn't professional to be seen as a trusted and a reliable business service provider.
still no info on the space packs, which should be purchased to avoid blocks as suggested via support communication. - so no solution to the current issues provided at all, even if you're going to pay for the immediate increase of your storage space.
