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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
3 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
clintwb's avatar
clintwb
Helpful | Level 7
3 years ago
cgi_ltd

We were told that they calculated the “new quota” based on Oct 27th amount of actual storage. And when it reverted today that’s how it went for us.

We were at 168 in October and went up to 174 but are back down to 168 now. Maybe luckily I anticipated the issue that would happen and pulled about 20 out last week just to be under that 168 in case that happened
cgi_ltd's avatar
cgi_ltd
Collaborator | Level 10
3 years ago
clintwb

They should of recalculated the amount of storage based on the current usage on the migration date. To take someone's pool and reduce it by 160TB is ALOOT of data to just loose.
  • Rootax's avatar
    Rootax
    Helpful | Level 7
    3 years ago

    Deleting the already allocated space is really low... I'll move my data in a few months, but still... Can't even honor the original deal....

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