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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
3 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
ECH1's avatar
ECH1
Helpful | Level 5
2 years ago

Hello

we are paying yearly in advance for our Dropbox advanced business plan, where our storage was 64 TB.

After the migration, our storage is 54 TB. Its been two months now, asking about the reasons why we lost the 10 TB, no answer. 

its really frustrating, because we are paying in advanced,  so we lost 10 TB that we already pay for it. 

i appreciate if anyone can explain why we lost the 10 TB

thank you 

 

  • M3th0s's avatar
    M3th0s
    Helpful | Level 6
    2 years ago

    Yeah they've done the same thing to me. MIgration happened, lost storage, tried to contact support and, despite having written confirmation from Dropbox confirming what my storage would be going forward, Ed from support told me I had been badly informed and closed the ticket after I requested further clarification.

    Lovely customer service right there!

    • ECH1's avatar
      ECH1
      Helpful | Level 5
      2 years ago

      Hopefully someone over here will explain why we lost storage. 

      • M3th0s's avatar
        M3th0s
        Helpful | Level 6
        2 years ago

        They're not going to explain anything, if the support via chat is anything to go by.

        They will tell you to kindly eff off and give no explanation as to why despite 3 email threads, all of them confirming the storage allocated after 27th was X, I am now getting Y.

        Kudos to Ed for being able to terminate a support chat so swiftly though! Top tier customer service right there!

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