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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
M3th0s
The general consensus from those of us who had communication with the Dropbox advanced âtransition teamâ (outside of chat but on the phone or via email) was that they took our storage space from October 18th (or some date mid October, I forget at this moment) added 5TB to that and then made that our new quota moving forward. That new quota is then given to us for a period of one year from that random October date.
That being said, it seems like that was the solution only given to people who reached out and spoke with someone from their team.
In our case (and many othersâ) this meant that at the end of November when that change happened we lost overall space because from that time in October when they ran their calculation, we had added X number of terabytes of space since that point for example we had 154 TB in mid October and by the end of November we were at 168 TB, so they took that 154 and added 5 TB and thatâs our new total until next October
* Iâm not saying this is a good solution (in fact Iâm as frustrated as anyone else) It was just our experience and Iâm sharing it so that collectively we can all figure out what went on because it seems like Dropbox is handling things very inconsistently
Feel free to share your exact experiences here I know theyâre a lot of people who have done so and itâs helped us give a more clear picture of whatâs happening maybe if a media outlet picks up on this they will also be able to get more of the facts from us sharing our stories
The general consensus from those of us who had communication with the Dropbox advanced âtransition teamâ (outside of chat but on the phone or via email) was that they took our storage space from October 18th (or some date mid October, I forget at this moment) added 5TB to that and then made that our new quota moving forward. That new quota is then given to us for a period of one year from that random October date.
That being said, it seems like that was the solution only given to people who reached out and spoke with someone from their team.
In our case (and many othersâ) this meant that at the end of November when that change happened we lost overall space because from that time in October when they ran their calculation, we had added X number of terabytes of space since that point for example we had 154 TB in mid October and by the end of November we were at 168 TB, so they took that 154 and added 5 TB and thatâs our new total until next October
* Iâm not saying this is a good solution (in fact Iâm as frustrated as anyone else) It was just our experience and Iâm sharing it so that collectively we can all figure out what went on because it seems like Dropbox is handling things very inconsistently
Feel free to share your exact experiences here I know theyâre a lot of people who have done so and itâs helped us give a more clear picture of whatâs happening maybe if a media outlet picks up on this they will also be able to get more of the facts from us sharing our stories
Just to confirm, I'm on that boat of those who reached out and got it in writing from Dropbox after the requested call with them an agreement on the storage proposed. This was then confirmed on 2 subsequent occasions due to the murkyness of Dropbox Comms.
I was aware my storage would drop, but the drop was not in line with what was agreed on the call and subsequent support tickets, that's the problem I have.
I was forced to work whilst on holiday and liaise with several customers because all of a sudden I was over quota and could not use the promised storage.
This is not how a business should operate.
I was aware my storage would drop, but the drop was not in line with what was agreed on the call and subsequent support tickets, that's the problem I have.
I was forced to work whilst on holiday and liaise with several customers because all of a sudden I was over quota and could not use the promised storage.
This is not how a business should operate.
M3th0s Thanks for sharing. I think the more we all share our experiences, the better we will understand it. Ehh, this is the side that they are not realizing! My doing this to their Business customers, and then not handling it constantly or with good communication it really put a lot of us in a bad spot. We also had a long weekend of "over quota" where nothing would sync up and we had to scramble to find alternate ways to deliver projects to our clients, I even setup a new free DB account under a different email just to quickly get a 5GB folder up and sent as a transfer really quickly one Saturday because we were already a few days late on delivery.
And enterprise customers should know the type of company Dropbox is becoming and what they should expect from a potential partner: obfuscation and duplicity. How they handle any customer, even "less important" customers says something about their service mindset and culture. There are increasingly more options than Dropbox for an enterprise these days... if trust, stability and honesty are important to you then a long term partnership with Dropbox is a bad idea. ESPECIALLY for a large enterpriser user.
