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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
M3th0s Thanks for sharing. I think the more we all share our experiences, the better we will understand it. Ehh, this is the side that they are not realizing! My doing this to their Business customers, and then not handling it constantly or with good communication it really put a lot of us in a bad spot. We also had a long weekend of "over quota" where nothing would sync up and we had to scramble to find alternate ways to deliver projects to our clients, I even setup a new free DB account under a different email just to quickly get a 5GB folder up and sent as a transfer really quickly one Saturday because we were already a few days late on delivery.
And enterprise customers should know the type of company Dropbox is becoming and what they should expect from a potential partner: obfuscation and duplicity. How they handle any customer, even "less important" customers says something about their service mindset and culture. There are increasingly more options than Dropbox for an enterprise these days... if trust, stability and honesty are important to you then a long term partnership with Dropbox is a bad idea. ESPECIALLY for a large enterpriser user.
