No additional space on Business Advanced

Edit: Just to note I came to this thread partly from reading stuff elsewhere and read some of the responses at around current page 58 but didn't read the responses on 59 very well until now. I see some people were specifically promised they'd get more storage than they were eventually given. If support is going to promise something, they should deliver that or more, no matter what they said earlier. And at least if support made a mistake and overpromised they need to correct this in a fair away. To my mind, a bare minimum is inform you they made a mistake and give you ample time to deal with the new information. So for those people who were promised something more, I agree you're right to feel you've been shafted by Dropbox and apologise my initial response didn't acknowledge these people.

Original reply:

Noting I barely use Dropbox and am only aware of this because I considered it after Google stopped unlimited but decided it was too expensive and also too risky they'd just abandon unlimited too. So I don't really care either way.

But at least for those who did reach out, isn't what they're doing more or less inline with what they said in their blog post?

I just rechecked and they said

To make this transition easier, you’ll be able to continue utilizing your current storage amount at the time you’re notified, plus an additional 5TB credit of pooled storage for one year (up to 1,000TB total), at no additional charge to your existing plan.

<snipped>

We will begin gradually migrating existing customers to the new policy on November 1. You don't need to do anything today. We’ll notify all customers at least 30 days prior to their planned migration date.

So the fact that you had to reach out to get this is clearly a problem. But if you did and from what people are saying you were given to my read it's what they said they would back in August?

They never said they'd let you keep your current quota only how much you were using. Nor did they say they'll let you keep how much you were using when you migrated. Instead they said they'd let you keep how much you were using when you were notified. So if you were notified in mid October and they let you keep how much you were using then in mid October + 5TB it's what they said they'd do?

If you were notified late October and they went by some random date in mid October and it's less than yeah okay you have a reasonable complaint.  For that matter if you were notified in early October and for whatever reason you were using less in mid October. But it's not clear to me if this happened, instead people seem unhappy they reduced your quota or went by mid October (which I'm taking as notification date) rather than migration date, but I don't quite understand since it seems to be what they said they'd do.

Note I can understand complaints about Dropbox changing their original "as much as you need" policy especially given the interim period where they were still promising it but not delivering nor explaining very well. I can also understand complaints about it only being offered this when they reached out. And for those who Dropbox have told they're going to have their contracts terminated (for unspecified reasons but it seems to be because they're using too much).

P.S. Reading again, I guess people might interpret "current storage amount" as "current storage quota", but for me when I think about it carefully, how much you're currently storing/using seems to be the most reasonable interpretation. And at the very least it's a fair enough one that I wouldn't feel comfortable saying it's clearly wrong.

IIRC this is also how I read it back in August. The one thing I misunderstood is, again IIRC, I was thinking "notified" meant about the time we're posting this. But reading again it clearly says we'll notify you sometime in the future and 30 days before we migrate which starts 1 November.