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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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- I have many business clients who have been affected by false advertising from Dropbox. Over the past few years, we have collected a lot of evidence and are now seriously considering collectively opening a big lawsuit against Dropbox. It is clear that they engage in false advertising and mislead users with their baseless excuses regarding limit changes.They will say anything to get paid, and it's simply a big lie. Even if you open tickets every day, you will NOT receive as much space as needed.This is particularly concerning for a company with a yearly revenue of $2.325B.Their lies and misleading information have harmed our business significantly. It's astonishing that no one has stopped them yet.If you would like to join the lawsuit, please let me know. We are planning to initiate disputes in different countries to apply more pressure.As an alternative, I suggest using box.com, which does not engage in misleading practices.Enough is enough, and this issue needs to be addressed.
I sugguest that everyone reports false advertising through national federal agency. If you don't know how, please check here: https://www.wikihow.com/Report-False-Advertising
- Easy online report can be done here, it takes lees than 5 minutes: https://reportfraud.ftc.gov/#/
To extend on what dzeto has said. The company is misleading consumers about the amount of storage that they are actually able to get. it is considered false advertising. The company is advertising that you can have "as much storage as you need" without any limitations. However, when you do request more storage, you are told that there is a 10TB limit per week. This means that you are not actually able to have "as much storage as you need".
The Federal Trade Commission (FTC) defines false advertising as "any false or misleading statement made about a product or service in an advertisement." The FTC has ruled that "as much storage as you need" is a misleading statement if there is a 10TB cap per week. Due to this, you can file a complaint with the FTC.
- I just asked for more storage and now they're giving 9tb per week.
Still no reply from Dropbox support here. That is true, I just received 9TB...
I feel like it's a classic bait and switch scam.
Customers are tempted in by an unlimited offering. The free trial isn't unlimited, so there's no way of knowing that this undeclared limitation is in place; then, when you pay for a year up-front, you see no issue until you've already transferred 30TB or so, at which point it's too late: you're unable to ask for a refund, as you have 30TB of data on the Dropbox server that you risk losing if they switch it off.
There is absolutely no way I would have chosen Dropbox had I been aware of this issue; and in all my initial dealings with support, I was never made aware. In fact, it was only after they told me it couldn't be expanded further that I discovered this community thread.
I had hoped that this was perhaps a short-term problem due to volumes, and would correct itself within a few weeks, but the latest development (9TB/week vs. 10TB/week) suggests things are getting worse.
- What I will say is when I finally called instead of emailing for my refund they did it fairly quickly. They also locked my Dropbox, which means it’s read-only. My files are still there and I can download them (even through rclone)…I just don’t know for how long though. Regardless it’s good enough for me to migrate elsewhere.
Hello everyone,
I'm testing the Business Advanced plan, It looks good, I kept getting more space with 2TB each time when the storage almost reached out.
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
Im reading alot of topic about the storage problem, I need to know before I really gonna join the DBox.
Thank you in advance!!
- Rich
Super User II
Richard Eltink wrote:
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
It is unlimited, and it is automatic up to a point (which you've likely reached). Beyond that limit you just need to contact Support to have your storage expanded.
