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Forum Discussion

salageanandrey's avatar
salageanandrey
New member | Level 2
3 years ago
Solved

Not enough space but the app says otherwise.

I've create my account a really long time ago and at that point I've received this amount of space. The app still displays this amount of space, but at the same time it tells me that I don't h...
desktop
Storage space
  • Nancy's avatar
    Nancy
    3 years ago

    Hi salageanandrey, and sorry for jumping in. 

     

    It's kind of expected to see this message/notification once your Dropbox account gets close to its quota limit. 

     

    Did you try to add a small file/folder to your Dropbox account and it couldn't sync/get uploaded?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi salageanandrey, happy August 1st, let's jump right into this! 

 

It looks like your first screenshot is coming from your plan page online, right? Therefore this would be the available space you have in your Dropbox account at the moment. 

 

About the second screenshot, and notification: Is that a notification that you see on your desktop app? And if so, have you made sure that you don't have a different account linked to the app? 

 

Keep me posted!

  • salageanandrey's avatar
    salageanandrey
    New member | Level 2
    3 years ago

    hello Megan,

     

    Both screenshots are from the app.

     

    thanks,

    Andrei

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi salageanandrey, thanks for the speedy reply!

       

      Can you also check your plan page online, to see what it reports? 

       

      As for the app, it should be syncing without any issues since you have enough available space, so can you clarify its syncing status at the moment? 

      • salageanandrey's avatar
        salageanandrey
        New member | Level 2
        3 years ago

         

        this is what I see for the plan.

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