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Forum Discussion

salageanandrey's avatar
salageanandrey
New member | Level 2
3 years ago
Solved

Not enough space but the app says otherwise.

I've create my account a really long time ago and at that point I've received this amount of space. The app still displays this amount of space, but at the same time it tells me that I don't h...
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Storage space
  • Nancy's avatar
    Nancy
    3 years ago

    Hi salageanandrey, and sorry for jumping in. 

     

    It's kind of expected to see this message/notification once your Dropbox account gets close to its quota limit. 

     

    Did you try to add a small file/folder to your Dropbox account and it couldn't sync/get uploaded?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi salageanandrey, thanks for the speedy reply!

 

Can you also check your plan page online, to see what it reports? 

 

As for the app, it should be syncing without any issues since you have enough available space, so can you clarify its syncing status at the moment? 

salageanandrey's avatar
salageanandrey
New member | Level 2
3 years ago

 

this is what I see for the plan.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi salageanandrey, and sorry for jumping in. 

     

    It's kind of expected to see this message/notification once your Dropbox account gets close to its quota limit. 

     

    Did you try to add a small file/folder to your Dropbox account and it couldn't sync/get uploaded?

    • salageanandrey's avatar
      salageanandrey
      New member | Level 2
      3 years ago

      thanks for the answer.

       

      I can confirm that files are still syncronizing. I was just confused by the limited storage message.

       

      Thanks again for all the help.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        My pleasure, salageanandrey!

         

        Feel free to ping me, if you need something else.

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