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Kurst's avatar
Kurst
Helpful | Level 5
3 years ago
Solved

Payed upgrade yearly ,but it is not upgraded

I payed for an upgrade on yearly base. It shows in my account,keep getting messages that I reached my limit . Wich is not true but cannot add anything anymore. So my account is not upgraded
Storage space
upgrades

3 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Kurst wrote:
    I payed for an upgrade on yearly base. It shows in my account,keep getting messages that I reached my limit .

    What plan does it say you're on when you check your Plan page? If it says Basic, you're currently logged in to a free account and you're likely paying for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.

  • Kurst's avatar
    Kurst
    Helpful | Level 5
    3 years ago
    Problem just solved by a friend

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