Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
4 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Hugo D.3's avatar
Hugo D.3
New member | Level 2
4 years ago

Hi, iOs app (v 238.2.2) on iOs 14.4.2 on an iPhone XR was no longer uploading photos.

--> cleared the cache --> it now says "analyzing photo library" (not sure of the exact translation, mine is in French "Anaylise de la bibliothèque") forever and does not upload photos either.

--> deleted the app, reinstalled it --> it found the new photos and started uploading them --> phone went into sleep after a few minutes (as it is supposed to do) and when I woke it up, Dropbox is stuck again at "analyzing photo library"

 

Any idea ?

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