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chriscam85's avatar
chriscam85
Explorer | Level 4
2 years ago

Quicken Coupon for 100GB Didn't Add the Storage

Quicken has given me a coupon for 100GB of free Dropbox space. In the notice, they directed me to navigate to https://www.dropbox.com/coupon and to enter the code they've provided.

I believe these were the steps I took:

I navigated to that URL, entered the code and clicked Submit. I landed on the "login" page and selected the Google login method. I successfully logged in, but see that my storage is still ~7GB, and the 100GB did not apply. When I go to redeem the coupon again (by doing the same steps but now already being logged in), I get an error stating, "The code you entered has already been used."

Apparently this is the only way I can get in contact with Dropbox support. Please reach out to me. Thank you.

Dropbox Basic
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20 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey chriscam85, let's jump right into this! 

     

    I'd love to be able to investigate further on this. Would you mind if I reach out to you via email, in order for us to have a closer look?

     

    Let me know, and we'll take it from there! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey chriscam85, I just sent you an email.

     

    Reply back to me, and we'll take it from there!

  • km2024's avatar
    km2024
    New member | Level 2
    2 years ago

    Hi @Megan, I have the same issue. Could you help me as well?

     

    Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi km2024, I've sent you an email, please could you reply to it as soon as you get a chance!

  • tpar72's avatar
    tpar72
    Explorer | Level 3
    2 years ago

    Megan I have the same issue with the quicken 100gb offer

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi tpar72! Please check your email address and reply back to my email, when you get the chance.

  • tpar72's avatar
    tpar72
    Explorer | Level 3
    2 years ago

    Nancy,

     

    I responded to the email. Thx - Tom

  • tpar72's avatar
    tpar72
    Explorer | Level 3
    2 years ago

    Nancy,

     

    I received an email with this message....

    Ticket #23287862: Dropbox Community Support - Follow Up

    Hi, This is an automated response to your Dropbox support request.  There’s an update on your support ticket from Colin, the agent working with you on your support request.  You can view it by logging in to your customer portal at https://dropbox.com/support.

     

    I can't view the response at the provided link.  Please help. Thanks - Tom

     

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