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rknipe's avatar
rknipe
Explorer | Level 3
4 years ago

Quicken User free 5 GB space is gone

I activated a coupon code several years ago for 5GB of free space that is offered to all Quicken users for file backup.  I recently noticed that I no longer have that 5 GB of extra space (and...
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rknipe's avatar
rknipe
Explorer | Level 3
4 years ago

I did contact Quicken Customer Support and their reply was that the offer was for a single code for the 5GB, not multiple codes each time the subscription is renewed.  Apparently, Quicken cannot provide a new code.  The Customer Support person tried for over 2 hours to resolve my issue and was unsuccessful.  Then, I asked to speak to a supervisor and he also said that they cannot provide new codes for the free 5GB.  Did someone you know receive a new Dropbox code for the free 5GB?  If so, I'd like to know how that person got it.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
rknipe wrote:

I did contact Quicken Customer Support and their reply was that the offer was for a single code for the 5GB, not multiple codes each time the subscription is renewed.

I would call them back and point them to their own website (link I posted above) where it states the exact opposite.

 

From their site:

 

Note: The Dropbox code will provide one year of additional storage. After one year, upon your renewal of Quicken, you will receive a new code for another year of upgraded storage.

 

  • rknipe's avatar
    rknipe
    Explorer | Level 3
    4 years ago

    Hi Rich...thanks, maybe I'll try that.  It was a poor interaction with the supervisor there though and I'm feeling frustrated about it right now.  But the Customer Service rep guy I was initially talking to was trying to be really helpful and had contacted people in other Quicken departments to see if they could fix the issue.

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