Re: My Dropbox account appears full, but my files are only half the size.

thanks yes I had checked the backups page, no usage there.

Thanks for the visual, arasps! So, according to your Plan page, the issue seems to lie with your shared content. 

Can you also visit your Shared tab and check if there’s anything that could be explaining the storage usage there?

Thanks Nancy​, they are the same files I have already shown you. Surely they dont count as double because I have shared them?

Hey arasps, I see a team folder in your screenshot; are you a member or perhaps an admin of a paid Dropbox team?

What kind of Dropbox plan do you currently have?

no its the free version. 

thanks Nancy​, the shared content seems to be the same as whats been saved, same files, same size.

Got it. From what you’ve mentioned (and from your screenshots), it seems that your Dropbox account is on a Basic team.

Is there any possibility that your collaborator(s) are exceeding their storage quota? If you have access to the Admin console, please have a look at the existing members there.

Hey there, arasps​!

I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!