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arasps's avatar
arasps
Explorer | Level 4
7 months ago

My Dropbox account appears full, but my files are only half the size.

Hello everyone, This is my last try at fixing my storage issue before leaving dropbox. like other users before, my plan says my storage is at over 2 GB but my files are at less than half that. i ha...
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Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
arasps wrote:

like other users before, my plan says my storage is at over 2 GB but my files are at less than half that. i have permanently deleted any deleted files.

Keep in mind that deleting your files is enough. You don't need to permanently delete them. Doing so doesn't gain any additional space as the space used by those files has already been reclaimed.

Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here.

  • arasps's avatar
    arasps
    Explorer | Level 4
    7 months ago

    thanks yes I had checked the backups page, no usage there.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Thanks for the visual, arasps! So, according to your Plan page, the issue seems to lie with your shared content. 

      Can you also visit your Shared tab and check if there’s anything that could be explaining the storage usage there?

      • arasps's avatar
        arasps
        Explorer | Level 4
        7 months ago

        Thanks Nancy​, they are the same files I have already shown you. Surely they dont count as double because I have shared them?

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