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Re: Online my account is full but on the desktop app it shows less space is used.
Hello!
My Dropbox reports being full, with 2.04 GB (I've got the Basic account), except checking all files visible in Windows Explorer as well as here in my dropbox.com account, it all adds up to just about 800 MB. It apparently started with some kind of fumble on my behalf: I plugged in an extern USB harddrive into my PC, abd I got some sort of message - well, I didn't really take much care of it, because I thought it was from the harddrive. So I can't really reproduce what it said and what I clicked - something about some kind of backup. While I was working with the harddrive I suddenly got the message that my Dropbox was full and that I should upgrade for more memory space.
So, point of the matter is: There are apparently about 1.2 MB of data in my Dropbox which do not appear in any file list, which I absolutely don't need, and also can't get rid of, and block my Dropbox from being used until I manage to do so.
Can someone help me here? How can I delete these 1.2 MB of "invisible" data?
Thanks in advance!
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- Rich
Super User II
Mathias77 wrote:
It apparently started with some kind of fumble on my behalf: I plugged in an extern USB harddrive into my PC, abd I got some sort of message ...
You likely enabled the backup feature. Check your Backups page.
I just found it myself. Just luckily stumbled upon it. There's a Synchronization and Backups tab in the Dropbox dialogue that I can open with a right-click on the Dropbox icon. There is a list of current backups (or probably would be, if it was more than one), and clicking on an entry leads to the file list of the backup. Here I could simply delete all the mistakenly saved files - and everything is great again!
Just being so thorough for the case that it might help another with a similar problem.
Many thanks for the reply. It will help for the future. I figured out how to disable backups, and I will take a closer look into how to actually reach my backup page.
