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poojajain's avatar
poojajain
Explorer | Level 3
3 years ago

refer a friend bonus data not received

refer a friend bonus data not received for any of my referrals since 2018. today also I sent referral and the other person accepted the referral, created account and installed dropbox but my account says ineligible.

 

Does anyone have any idea about it? I can't find any option to email support.

Referrals
Storage space

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  • Alkady's avatar
    Alkady
    Explorer | Level 4
    3 years ago

    I appreciate your help. My friend already installed it on his PC and iPhone and also me.

  • Alkady's avatar
    Alkady
    Explorer | Level 4
    3 years ago

    Also I received this “This referral's been completed!”

  • Alkady's avatar
    Alkady
    Explorer | Level 4
    3 years ago

    Thank you, but I lost my time, and my friend didn't like what happened.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Alkady, welcome to our Community! 

     

    Can I send you an email, in order for us to have a closer look into this? 

     

    Keep me posted, and we'll take it from there! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Alkady, I just sent you an email, I'll see you there! 

  • Alkady's avatar
    Alkady
    Explorer | Level 4
    3 years ago

    I received your email yesterday and confirmed the answer from my account my friend is using his Dropbox and also me but nothing has changed my dear.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Alkady, thanks for the info. My colleague will be looking into this matter in more detail on their end and will get back in contact via email.

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