Forum Discussion

zmlekj's avatar
zmlekj
New member | Level 2
3 months ago

Referral ineligible on brand new computer

Dropbox Plan
Free
Device
Lenovo Thinkpad E14 Gen3
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
N/A

Question or Issue
My colleague just bought a brand new mac and I referred him to Dropbox. He created an account and installed the app, but it says that is  he is ineligible. He has never used Dropbox before and this mac was just bought from the store. Can you look into it, please?

Referrals

11 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 days ago

    At this point, your best bet would be replying to your existing ticket for more information Sharonteosl.

    Let us know if you have any other questions in the meantime. 

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