Forum Discussion

umi1's avatar
umi1
Explorer | Level 3
3 years ago

Referral related issue

hi, when I share referral link to my friends or invite them to join dropbox for extra 500mb it says too many attempts , what can I do

Referrals

11 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there umi1, sorry to hear about this.

     

    Could you please send a screenshot of the exact error you're getting so that we can have a visual too?

     

    Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi umi1, this could mean that too many attempts have been made to create an account with that email address or from the same location. 

  • umi1's avatar
    umi1
    Explorer | Level 3
    3 years ago

    Jay  My friend just create a new email on new device and tried signing up using my shared referral link, it still says the same on his new device. What are we doing wrong here?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey umi1, is this new computer connected to the same network? If so, can they try from a different one?

  • umi1's avatar
    umi1
    Explorer | Level 3
    3 years ago

    May be that is the issue I'll  try  on different network.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Give it a go, and let us know of any updates umi1! 

  • umi1's avatar
    umi1
    Explorer | Level 3
    3 years ago

    Hi Megan , We have tried on different networks with different ips mobile network and lan, but still shows the same message I even tried using remote desktop session from another country but issue persists.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi umi1, can I send you an email, in order for us to have a closer look into this? 

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