Referral sent to a friend marks as inelegible

Today, I tried to register a colleague on the Dropbox Basic free account and the email address now shows ineligible.

• The email address is correct.
• She downloaded Dropbox desktop while in my office - so yes, we were using the same IP address at the time but it was not being installed on the same machine!
• The web page didn't mention that this might be a restriction!
• We were in the same location because she has never used Dropbox before and required 'handholding'!

How can we recover from this situation? Would uninstalling and reinstalling the Desktop App from her home location resolve the issue?

Advice appreciated.
Sue

Thanks for the clarification and the additional info there lchen2988 - much appreciated.

I just sent you an email to  have a further look internally, so please take a glance at your inbox and we'll take it from there.

Hi Jay,

thank you so much for your message.

I think she did register and download the app at home.

In addition, I invited two other colleagues on Friday. They activated the referral via the University Network, and downloaded the app at the same time. But I did not see any bonus for these referrals?

They are using a different network (from home and Uni -eduroam), but the results are the same. Is there any delay from the Dropbox side? How can we resolve this problem?

Best wishes,

Li

Hi lchen2988, do you know if they were signed into the university network at the time they activated the referral from their home?

Hi Hannah,

No, she did it at home, not at the Uni.

Bests,

Lizhen

Thanks for the update, Li!

Did she use the same network as you to install the Dropbox desktop app?

Hi Hannah, 

thank you so much for your fast response.

She did it last month 25.01. at home to download the application in the computer.  She just told me today, we can share the data via Dropbox. Today we already shared the data, this does not mean she already verify the Dropbox email?

Does she need to down load the app again with university network?

Best wihes,

Li

Thanks for bringing this to our attention, lchen2988.

Is it possible that you used the same network to do this?

Also, has your colleague verified her Dropbox email?

You can take a look at this page for additional info and fixes for this issue.

Let me know how it goes.

Hello, Dropbox Team:

I recently recommended a colleague to sign up for Dropbox. She's a new user and accepted my referral, downloading the app on her computer. However, my referral status marked as ineligible. Also, her account only has 2GB of storage space without additional bonus 500MB.

Could you please help resolve this problem and restore our bonus space?

Thank you very much for your time and help. We look forward to your reply.

Sincerely,

Li

I’ve gone ahead and logged a ticket for you too, Qzma. 

Please reply back to me, when you have some free time.