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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.
My email is <<removed to avoid spam>>
Regards, Tahir
- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
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Of course I read the article. I always try everything on my end before posting.
THis isn't on me -- this is on Dropbox.
- Hannah
Dropbox Community Moderator
Hi there, Grizzicle, sorry to see that you're having this issue.
Can you please check this FAQ article, specifically the "Why did I not get my referral reward from Dropbox?" section, to see what might have caused this?
You'll also find possible fixes, so let me know if you're still having this issue after checking everything.
Hannah, I have the same issue. I recently invited colleagues that have never used Dropbox before, and they showed up as "Ineligible" after signing in from their apps.
Please award us the extra space, as promised in the share screen!
- Nancy
Hey Jad Nassar! Were you able to resolve this in the end? If not, let us know and we’ll be glad to further help you.
- Hannah
Hey Jad Nassar, can you also ask them to make sure that they've verified their Dropbox email address?
They installed it on their laptop which has never had Dropbox before
- Rich
Super User II
... they installed it from the link I sent them and started using it, but I didn't get the extra storage space ...
Did they install it on a computer or a mobile device (phone, tablet, etc.)? It needs to be installed on a computer, and one that has never had Dropbox installed previously.
Hello,
I referred my friend to Dropbox (they didn't have Dropbox) and they installed it from the link I sent them and started using it, but I didn't get the extra storage space I should get for referring a friend saying that it is ineligible.
We don't have the same IP address as they are in a different country and we none of our accounts were opened on the other's computer.
What is the reason for them to be ineligible?
- Dell_Dropbox
Community Manager
Hey everyone,
just popping in to share some extra context around referrals from our Community FAQs and provide some links that may be helpful if you're encountering this same issue.
- How referrals work
- Covers "Ineligible" when recipient already has an account or uses the same device.
- “Email already in use” guidance
- Explains that the person may already have an account—review or recover it.
