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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.
My email is <<removed to avoid spam>>
Regards, Tahir
- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
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Please check my referral bonus status. I am a university professor referring my students, but nearly all recent invites are being marked as "ineligible" with no bonus awarded. This is a significant change from prior experience.
- Megan
Dropbox Community Moderator
Hey joolsadams!
No worries. I reached out to you via email in order for me to investigate further, and see if there's anything that we can do.
Reply back to me, and we'll take it from there. Thanks!
Hi Megan -
My son activated the referral at his college and installed the app on his Mac, so that should have been ok. I wonder if it's because it's a 2nd hand computer, even with a new install? Thanks also for the links. I've checked them with him and we think we have done everything!
Many thanks,
Jools
Hi Megan, can you please look into my last two referrals as well? I invited my mum and dad, and both are showing as ineligible
- Megan
Hi joolsadams, let's investigate further!
If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case?
You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?
This will help me to assist further!
- Rich
Super User II
I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies.
A fresh OS install wouldn't matter. If the laptop has ever had Dropbox installed previously, it would be ineligible for a referral. Additionally, if you're both on the same network it could trigger the ineligibility status.
Hi Folks,
I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies.
The referral status is ineligible, could you please check this?
Thanks,
Jools
- Hannah
Hey reethi, welcome to our Community!
Can you please take a look at this article with some common causes and fixes for this issue and let me know if it helps?
Thanks.
