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Forum Discussion

GJI's avatar
GJI
New member | Level 1
11 months ago

Referral status shows "waiting for install" and the recipients can't verify their email address.

I have referred people who have installed Dropbox but on my account it still says 'waiting for install' so I haven't received the storage credit.  They have downloaded DB to a separate laptop.  There...
emails
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for posting about this here, GJI!

Can you send me a screenshot of the “waiting for install” message you keep seeing on your end? Is there any chance you’re sharing the same IP address with them?

If you also happen to have a screenshot of what they see when trying to verify their Dropbox email address, please attach it here, too. 

Let me know when you’ve got more info.

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