Referral stuck in "waiting to install", even though the recipient has installed the mobile app.

Hey rikin29! Thanks for your post. 

In order to redeem the referral space, the recipient will need to install the desktop app on their computer and sign in to it (as mentioned here). 

I'll be here, if you need further help though.

I guess the user only uses mobile app, that does not count? I'll ask the user to install the desktop app not sure if they have desktop though.

rikin29 wrote:

I guess the user only uses mobile app, that does not count?

No, mobile installations don't count for the referral program. It needs to be the desktop application installed on a computer.

Hey rikin29, let me also jump in here!

Yes, I'd suggest that you ask them to install our desktop app too.

If that doesn't work, let me know and I'll be more than happy to investigate further. Thanks!

rikin29 wrote:

I'll ask the user to install the desktop app not sure if they have desktop though.

Also, just to avoid it being marked ineligible the install needs to be on to a unique computer, so, they couldnt use yours for example.