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Forum Discussion

rikin29's avatar
rikin29
New member | Level 2
6 months ago

Referral stuck in "waiting to install", even though the recipient has installed the mobile app.

My referral credit is not awarded to my account yet and its stuck in "Waiting for Install" even though user has installed the App on their phone and are using it on both phone and the web.
Error Messages
Referrals
Storage space
rikin29's avatar
rikin29
New member | Level 2
6 months ago

I guess the user only uses mobile app, that does not count? I'll ask the user to install the desktop app not sure if they have desktop though.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey rikin29, let me also jump in here!

Yes, I'd suggest that you ask them to install our desktop app too.

If that doesn't work, let me know and I'll be more than happy to investigate further. Thanks!

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