We’re aware of an issue causing slower load times on the Dropbox Community forum. It should be resolved soon. Thanks for your patience!
Forum Discussion
Sharing files and demands for subscription
I have a paid subscription, and store documents which I share with a group of other individuals and also groups of family members.
I have shared relevant folders with them. They are now getting demands to pay for a dropbox account (presumably as the total storage they can view goes above the 'free' allocation). How can I share folders with them without them having to pay for viewing 'my' files? I don't want to have to share links at the individual document level. Otherwise it makes dropbox useless for me to use collaboratively.
One (family) user I have shared with has messages saying his dropbox files will be deleted unless he pays for a full subscription. He already does pay for a subscription, which somehow seems to be separate. I am concerned that my files will be deleted.
Any help would be appreciated. Thanks
1 Reply
- Rich
Super User II
They are now getting demands to pay for a dropbox account (presumably as the total storage they can view goes above the 'free' allocation).
Since the shared folder exists in their account and takes up space, they need to have enough available space in their account to hold the shared folder.
https://help.dropbox.com/storage-space/storage-space
How can I share folders with them without them having to pay for viewing 'my' files?
If all they need is view access, you can create a view-only shared link to the folder. They'll be able to view and/or download the files, but they won't be able to modify the content in the folder.
He already does pay for a subscription, which somehow seems to be separate.
Is it possible that he has two account? It's not uncommon for someone to have both a free and paid account, sometimes without realizing it. Have him check the email address he uses to sign in against the email used for his subscription. Make sure they're the same.
I am concerned that my files will be deleted.
Dropbox will only delete files if you go over quota while on a Basic account, and only after several warnings. Also, while shared folders not owned by the person would be removed from their account, the content would not be deleted.
