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dragonfly26201's avatar
dragonfly26201
New member | Level 1
10 months ago
Solved

Storage not full but getting emails about it

I keep getting e-mails telling me that my storage is full (using 8.09 GB of 2 GB), and I need to upgrade but as far as I can tell there is nothing in my Dropbox, so why am I getting these e-mails?
emails
Storage space
  • Rich's avatar
    Rich
    10 months ago
    dragonfly26201 wrote:

    I keep getting e-mails telling me that my storage is full (using 8.09 GB of 2 GB), and I need to upgrade but as far as I can tell there is nothing in my Dropbox ...

    Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page, and post it here. Be sure to mask any private information, if any. It should look like this:

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
dragonfly26201 wrote:

I keep getting e-mails telling me that my storage is full (using 8.09 GB of 2 GB), and I need to upgrade but as far as I can tell there is nothing in my Dropbox ...

Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page, and post it here. Be sure to mask any private information, if any. It should look like this:

 

  • dragonfly26201's avatar
    dragonfly26201
    New member | Level 1
    10 months ago

    Thank you for the information, I hadn't checked my backups page and that was the issue.

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