Forum Discussion

goodkid21's avatar
goodkid21
Explorer | Level 3
2 years ago

Suddenly saying I'm out of storage space

With no recent changes, I am getting an alert that I am out of storage space (22GB). Previously I was at less than half. I checked the size of all the folders and files (on the web client) and the largest folder is 2GB and a few with around 800MB, but it's not possible they add up to 22GB. What's going on? It feels like it's a push to upgrade, but I don't need to, I just need to be able to use the space I have! Any ideas?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi goodkid21, sorry to hear about this.

     

    Can you clarify what your plan tab is showing in regards to your quota?

     

    Also, do you see any folders in your backups page perhaps?

     

    Keep us posted!

  • goodkid21's avatar
    goodkid21
    Explorer | Level 3

    Yes, "Backup" is taking up 15GB. I don't see a folder with this name. So is this new? How do I stop this "Backup"?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi goodkid21, sorry to jump in here! 

       

      You should be able to disable your Backup, and free up some of your space using the steps mentioned here

       

      If you have any questions, let me know! 

      • goodkid21's avatar
        goodkid21
        Explorer | Level 3
        Ok, that worked. Not sure why it started trying to back up my entire hard drive. Thanks.

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