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Stardrop's avatar
Stardrop
New member | Level 1
2 years ago

The Dropbox app on Mac OS can't sync as it's saying my hard drive is full, when it isn't

I'm currently unable to sync several video files (approx 120GB)  locally due to dropbox thinking it has no space, even though I see over 800GB of available space on my drive. I'm on a teams account a...
desktop
Mac
Storage space
Stardrop's avatar
Stardrop
New member | Level 1
2 years ago

Thanks Jay - there isn't an error message. Only that it's not syncing files that it shows as being "online." Please see attached.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

When you click on the Dropbox icon on the menu bar, what is the current status of the app as it appears on the bottom left?

  • Stardrop's avatar
    Stardrop
    New member | Level 1
    2 years ago

    It is syncing, though it's not giving my any estimates or specifics beyond that. Hard drive space appears to be fluctuating... I've had to make other files online only to free up available space but I can't tell if the two files I need to sync are downloading or if other syncing is taking place. Very frustrating.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Could you try rebooting the Mac entirely to see if this helps?

      • Stardrop's avatar
        Stardrop
        New member | Level 1
        2 years ago

        I've rebooted a few times. That said, at this point, the issue appears to be resolved and I'm able to sync those two files. However, I'd love to know what is up with the discrepancy between "available disk space" and "disk space being used" under the "manage hard drive space" window. And if it's a matter of resetting the cache, how that would be done.

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