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Stardrop's avatar
Stardrop
New member | Level 1
2 years ago

The Dropbox app on Mac OS can't sync as it's saying my hard drive is full, when it isn't

I'm currently unable to sync several video files (approx 120GB)  locally due to dropbox thinking it has no space, even though I see over 800GB of available space on my drive. I'm on a teams account a...
desktop
Mac
Storage space
Stardrop's avatar
Stardrop
New member | Level 1
2 years ago

I've rebooted a few times. That said, at this point, the issue appears to be resolved and I'm able to sync those two files. However, I'd love to know what is up with the discrepancy between "available disk space" and "disk space being used" under the "manage hard drive space" window. And if it's a matter of resetting the cache, how that would be done.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I'm glad to hear that the files are syncing normally now. 

 

There is a Dropbox cache folder which can be cleared, however, if you're on the File Provider version of the Dropbox desktop application, which is looks like you're on from the screenshots, there isn't a cache folder to empty.

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