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dave s.29's avatar
dave s.29
New member | Level 1
2 years ago
Solved

The extra storage space from the upgrade isn't showing on my desktop app.

So I upgraded my account from 2TB to 3TB. And in the website it shows I have 3TB, yet on the desktop app when I click on 'manage hard drive space' it shows 2TB. Any idea if / when this will updat...
desktop
Storage space
  • Rich's avatar
    Rich
    2 years ago
    dave s.29 wrote:

    And in the website it shows I have 3TB, yet on the desktop app when I click on 'manage hard drive space' it shows 2TB.

    The Manage hard drive space option only shows you the space of your hard drive; not the space in your account. It's showing that you have a 2TB hard drive. Upgrading doesn't increase how much you can store on your drive. It only increases how much you can store in your account.

    If you go into Preferences and click on Accounts it will show you the space available in your Dropbox account.

     

dave s.29's avatar
dave s.29
New member | Level 1
2 years ago

That makes sense, thanks for the help.

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