Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Solved
Plus upgrade not showing up for my account.
I have purchased a DB plus upgrade, but I cannot access any of the features. I have been charged and can see the invoice in my account - when I click upgrade it states that I am already on DB plus.
Hey jonas_, sorry to hear about that!
Did you purchase the subscription using Apple or Google Store, or directly through our website?
Would you be able to also send me a screenshot of your plan page online, in order for me to have a visual of what it reports?
Keep me posted, and we'll take it from there!
9 Replies
- Mark
Super User II
but I cannot access any of the features
Which features can you not access?
Have you tried logging in and out?
I cannot access any of the features associated with DB plus - storage, support etc. (on my landing page it states I have a DB basic plan but I have paid for the upgrade and can see that in my billing history and in the upgrades tab) I have tried logging in and out.
- Mark
That is weird, so, just to clarify if you go to www.dropbox.com/home it shows you are on basic? But if you go to https://www.dropbox.com/manage/subscriptions it shows you have an upgrade?
Yes
