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Forum Discussion
Solved
Plus upgrade not showing up for my account.
I have purchased a DB plus upgrade, but I cannot access any of the features. I have been charged and can see the invoice in my account - when I click upgrade it states that I am already on DB plus.
Hey jonas_, sorry to hear about that!
Did you purchase the subscription using Apple or Google Store, or directly through our website?
Would you be able to also send me a screenshot of your plan page online, in order for me to have a visual of what it reports?
Keep me posted, and we'll take it from there!
9 Replies
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- Mark
Super User II
but I cannot access any of the features
Which features can you not access?
Have you tried logging in and out?
I cannot access any of the features associated with DB plus - storage, support etc. (on my landing page it states I have a DB basic plan but I have paid for the upgrade and can see that in my billing history and in the upgrades tab) I have tried logging in and out.
- Mark
That is weird, so, just to clarify if you go to www.dropbox.com/home it shows you are on basic? But if you go to https://www.dropbox.com/manage/subscriptions it shows you have an upgrade?
Yes
- Megan
Dropbox Community Moderator
Hey jonas_, sorry to hear about that!
Did you purchase the subscription using Apple or Google Store, or directly through our website?
Would you be able to also send me a screenshot of your plan page online, in order for me to have a visual of what it reports?
Keep me posted, and we'll take it from there!
Hi, I purchased the upgrade through the website and can confirm that it has now been synced and I have access to the features, maybe it was connected with the payment being processed? But definitely quite a frustrating experience. Thank you for your help.
- Theresa
Community Manager
Hi jonas_ and welcome to the Dropbox Community. I am glad to see you got your issue resolved thanks to Megan and Mark 's assistance.
By the way, my name is Theresa, and you might see me popping up around the Community 👩💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.
If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗
T 😺 (Dropbox Community Manager)
