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thomasjt's avatar
thomasjt
Explorer | Level 4
9 months ago

Unable to delete files to clear up some space

Sorry to highjack this thread but I am in the same situation so I didnt want to start a new question.... But I can't even get to the poit of being able to delete a file or picture. When I find what I...
Delete
Storage space
thomasjt's avatar
thomasjt
Explorer | Level 4
9 months ago

Hi Hannah..thanks for getting back..

Here's the screenshot off

thomasjt's avatar
thomasjt
Explorer | Level 4
9 months ago

....here's the screenshot off my Samsung S21.. same from my laptop but wider. Seems like I have no control on what's on my Dropbox

Thx

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 months ago

    Your screenshots aren't posting. How are you trying to include them in your reply?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey thomasjt, I don't see any screenshots attached in your reply, can you try again?

    And also, if you're using a mobile device, have you tried using the Dropbox mobile app too?

    • thomasjt's avatar
      thomasjt
      Explorer | Level 4
      9 months ago

      I sent the screenshot to my email so I could retrieve on my laptop to attach it here... because I dont have or show the Attachement options as shown on the laptop on my mobiile phone. I am logged in on both....

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey thomasjt! Instead of tapping on the button you're at now, can you tap on the button with the 3 dots next to one of your Word files below? Do you see the “Delete” option then?

        From your screenshot, it looks like you’re at the root Dropbox directory, so you won’t see the “Delete” button, unless you tap next to the file/folder you want to delete.

        Let me know, if that helps.

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