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Forum Discussion

Jatin_Kheradiya's avatar
Jatin_Kheradiya
New member | Level 2
3 years ago
Solved

When will I see Additional Promotional storage for new Lenovo Laptop?

I purchased a new Lenovo Laptop recently (13th July 2023). It mentioned that I will be eligible for extra 100 GB of additional storage for 6 months as per this website: What is the current Dropbox pr...
Promotions
Storage space
  • Jatin_Kheradiya's avatar
    Jatin_Kheradiya
    3 years ago

    I have got the access now. I checked the Lenovo Vantage App and "My Software" section under this. 

    I had to uninstall and reinstall the Dropbox but now I got the 100 GB space availed. Thanks.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jatin_Kheradiya, sorry to hear you're having issues with this.

 

Did you complete the getting started steps with the account you used to redeem the promotional space in the first place? 

 

If you did and still don't see the space under your account's plan tab, let us know here and we'll reach out via email to investigate further.

 

Thanks!

  • Jatin_Kheradiya's avatar
    Jatin_Kheradiya
    New member | Level 2
    3 years ago

    Hello @Walter, 

     

    I did sign-up with my email to the dropbox account. I did not see much of the steps. Did you mean the steps from Laptop company (Lenovo in my case) or from Dropbox? Can you suggest where would I find the steps?

    Also, FYI, I purchased the laptop online last week, so it's still under the return window (eligible for replacement).

     

    • Jatin_Kheradiya's avatar
      Jatin_Kheradiya
      New member | Level 2
      3 years ago

      I have got the access now. I checked the Lenovo Vantage App and "My Software" section under this. 

      I had to uninstall and reinstall the Dropbox but now I got the 100 GB space availed. Thanks.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too Jatin_Kheradiya 

         

        See you around the Community and take care!

About Storage Space

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