Forum Discussion

Peter G's avatar
Peter G
Helpful | Level 5
9 months ago
Solved

Where has my space gone on my account?

I have nothing in my space at the moment, not even in deleted files, yet Dropbox claims I'm using 1.5Gb of 5.75Gb of space. OK, where is it and where can I find all this? I've been all over the Files...
Storage space
  • Jay's avatar
    Jay
    9 months ago

    Hi Peter G, thanks for bringing this to our attention.

    Do you have any shared folders on your account, or a Dropbox Backup running?

    This will help me to assist further!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Peter G wrote:

How did stuff end up in that?

You would have had to enable the backup feature. It's not difficult. You may have received a prompt to backup your PC or an external drive you connected, and just clicked through it.

Peter G's avatar
Peter G
Helpful | Level 5
9 months ago

Yeah, it's possible I did enable it - I've been using Dropbox for a long time now, well over 10 years. I may well have been prompted for it and forgotten all about it after all this time. 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi Peter G  and welcome back to the Dropbox Community 🎉

    I'm glad to see that Jay and our awesome Super User, Rich, shared some great advice on shared folders, Dropbox Backup, and storage usage 😊

    I’m Theresa, a Community Manager here at Dropbox HQ. Just checking in, were you able to free up some storage space? Hopefully, everything is sorted, but if not, here are the steps to remove yourself from a shared folder.

    If you ever need tips on getting the most out of Dropbox, feel free to reach out. Always happy to help 🤗

    T 😺 (Dropbox Community Manager)

About Storage Space

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